Experience
A Lifestyle Destination for the Discerning Traveller.
WHAT DO WE OFFER?
High touch, high impact services without the high cost and operational weight.
Most of the service offerings at Tellus will be handled by third-party vendors who must pass a rigorous vetting process. Outsourcing to our partners provides the dual benefit of reducing overhead and providing a better, more elevated, experience to our customers.
Initially, Tellus will collect a 10% premium for any service coordinated through its concierge staff.
As the services are proven out over time, we will reassess which services make sense to bring in-house and which should remain third-party. With scale, we will also be able to leverage the product quality and loyalty of our partners to promote the Tellus brand, and visa versa. We expect our partners, ranging from furniture companies to food and alcohol purveyors, will be eager to gain access to our customer in a comfortable, home-like environment which may open additional revenue sources as the value to the partners is proven out over time.
How are we different?
| Tellus | Hotel | Vacation Rental | Second Home | |
|---|---|---|---|---|
| Full kitchen | ✓ | ✓ | ✓ | |
| Private pool | ✓ | ✓ | ✓ | |
| Multiple bedrooms and bathrooms | ✓ | ✓ | ✓ | |
| Dedicated garage | ✓ | ✓ | ✓ | |
| Flexible stay | ✓ | ✓ | ✓ | |
| Customizable furnishings | ✓ | |||
| Community amenities and programming | ✓ | |||
| Gated development | ✓ | ✓ | ||
| Concierge services | ✓ | ✓ | ||
| Office suites, meeting space | ✓ | ✓ | ||
| Most affordable in competitive set | ✓ | ✓ |
Ready to stay
Ready for the day
Ready to go
WHAT DOES THE CUSTOMER EXPERIENCE?
The experience at Tellus begins with an online questionnaire covering a range of specifics from furniture needs in the flex suite to dietary restrictions and preferences for their daily juice and welcome basket. These questionnaires will become the foundation of our customer database and will be tracked and updated across properties.
Each Tellus community will include a number of amenity offerings, which come without any fees or resort surcharge, including:
For those residents looking for more extensive service offerings, Tellus provides any of the following, for a premium:
HOW DO WE GET IT DONE?
Each community will be staffed with three full-time concierge positions and two full-time maintenance personnel. The concierge position will double as community managers, property managers, and runners. There will be no food and beverage departments, no housekeeping staff, and no management hierarchy. The intention is to keep all Tellus communities lean and pass most of the high-touch services directly through to its residents, in an effort to keep the operating expense ratio at 35% or below. Although we offer plenty of services, we view our business as a real estate rental company, above all.